Accessibility Statement

This statement was last updated on [enter relevant date].

We at [enter organization / business name] are working to make our site [enter site name and  address] accessible to people with disabilities.

What web accessibility

Accessibility Statement

Last reviewed: December 2025

Our commitment to accessibility and inclusion

JT Football Physiotherapy is committed to delivering safe, effective, and inclusive physiotherapy services in line with the values and guidance of the Chartered Society of Physiotherapy (CSP). We aim to promote equality, inclusion, and patient-centred care, ensuring that all individuals are treated with dignity, respect, and fairness.

We recognise our legal duties under the Equality Act 2010 and our professional responsibility, as outlined by the CSP, to make reasonable adjustments and remove barriers to accessing physiotherapy services wherever possible.

Access to our clinic

We aim to ensure our physical environment supports equitable access to care. Accessibility features at our clinic include:

• step access

• accessible treatment room

• At present, the clinic cannot offer wheelchair access however online appointments can be scheduled.

If you have specific access needs or concerns, we encourage you to contact us in advance. In line with CSP guidance, we will work collaboratively with you to identify reasonable adjustments that support your access to physiotherapy services.

Communication and patient involvement

Consistent with CSP best practice, we are committed to shared decision-making and clear, accessible communication. This includes:

• Using plain English and avoiding unnecessary medical jargon

• Taking time to explain assessment findings, treatment options, risks, and expected outcomes

• Supporting patients to be actively involved in decisions about their care

• Allowing additional appointment time where clinically appropriate

• Welcoming carers, advocates, or support persons to attend appointments

Alternative formats for written information (such as large print or digital copies) are available upon request.

Website and digital accessibility

We aim to ensure our website and digital services are accessible to as many people as possible, including those using assistive technologies.

Where reasonably practicable, our website seeks to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, in line with CSP recommendations for inclusive digital communication.

Some third-party systems (such as online booking platforms) or legacy content may not fully meet accessibility standards. If you experience any difficulties accessing digital services, please contact us and we will offer alternative arrangements.

Reasonable adjustments

In accordance with CSP guidance and equality legislation, we are committed to making reasonable adjustments on an individual basis. These may include:

• Flexible appointment scheduling

• Adapted assessment or treatment approaches

• Assistance with completing forms or accessing information

• Adjustments to communication methods

All requests for reasonable adjustments will be considered in partnership with the patient, taking into account clinical safety, effectiveness, and available resources.

Feedback, concerns, and contact details

We welcome feedback and recognise its importance in improving accessibility and quality of care, as emphasised by the CSP.

If you have questions about accessibility, wish to request reasonable adjustments, or would like to raise a concern, please contact us:

Email: [Insert email address]
Phone: [Insert phone number]

Concerns will be addressed promptly, fairly, and in line with our complaints procedure and professional standards.

Review of this statement

This Accessibility Statement will be reviewed regularly to ensure it reflects current CSP guidance, legal requirements, and best practice.

[Clinic Name] is committed to promoting inclusive, ethical, and accessible physiotherapy services for all.

An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

Accessibility adjustments on this site

We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option]. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also [remove irrelevant information]:

• Used the Accessibility Wizard to find and fix potential accessibility issues

• Set the language of the site 

• Set the content order of the site’s pages

• Defined clear heading structures on all of the site’s pages

• Added alternative text to images

• Implemented color combinations that meet the required color contrast

• Reduced the use of motion on the site

• Ensured all videos, audio, and files on the site are accessible